FAQs

Frequently Asked Questions (FAQs)

1. Do you ship worldwide?

Yes, we ship worldwide, including Africa, Europe, North America, and overseas territories.

2. What are the delivery times?

• Europe & North America: 7 to 14 business days

• Africa & Overseas Territories: 10 to 20 business days

Please note: delivery times may vary depending on your location.

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order directly via our [Track Order] page.

4. What are the shipping fees?

• Free shipping on orders over a certain amount (e.g., €50)

• Below that, a fixed shipping fee applies depending on the destination

5. Can I cancel or modify my order?

Orders are processed quickly. If you need to cancel or change something, please contact us as soon as possible at support@rushwear.store. Once the order has been shipped, we won’t be able to modify it.

6. Do you accept returns or exchanges?

Yes. We accept returns within 14 days of delivery if the product is unused and in its original condition. Please see our [Return & Refund Policy] for details.

7. Are your products authentic and high quality?

Absolutely! All of our products are carefully selected for their quality, effectiveness, and style. We are committed to giving you the best.

8. Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details immediately after your purchase.

9. How can I contact you?

You can reach our friendly customer support team at support@rushwear.store. We’ll get back to you within 24–48 hours.